This Privacy Policy describes how Craftsman Pipe Organs LLC (“Craftsman Pipe Organs,” “we,” “us,” or “our”) collects, uses, and retains information in connection with www.craftsmanpipeorgans.com (the “Site”) and the inquiries we receive through it, by email, and by telephone. By using the Site or contacting us, you acknowledge the practices described here.
Information We Collect
Information you provide. When you submit our contact form, we collect your name, email address, ZIP code, and the information you give us about your instrument or project. When you contact us by email at projects@craftsmanpipeorgans.com or by telephone at 888-561-9121, we collect the contact details and any other information you choose to share, such as the location of the instrument, its builder or history, the condition you are describing, and your timeline.
Technical information. Like most websites, the Site automatically receives ordinary technical information when you visit, including your IP address, browser and device type, operating system, referring page, the pages you view, and the dates and times of your visits. Some of this information is collected through cookies and similar technologies, described below.
The Site does not offer user accounts, and we do not sell personal information.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiry and provide the information, site visit, or proposal you requested.
- Communicate with you about tuning, maintenance, repair, restoration, and other pipe organ work.
- Keep records of the instruments we have discussed, inspected, or serviced so that later work can be performed with knowledge of the instrument’s history.
- Operate, maintain, secure, and improve the Site.
- Understand, in aggregate, how visitors find and use the Site.
- Detect, prevent, and address spam, abuse, fraud, and security incidents.
- Comply with applicable legal obligations.
Cookies and Analytics
The Site uses cookies for basic functionality and may use website analytics services to measure traffic and understand how visitors use the Site. Analytics providers may set their own cookies or use similar technologies and may collect information such as the pages you view, the time you spend on them, and approximate location derived from your IP address. Most browsers let you refuse, limit, or delete cookies through their settings. If you disable cookies, some parts of the Site may not function as intended.
Service Providers
We rely on third-party vendors to operate the Site and our communications. These may include providers of website hosting, website analytics, contact form delivery and processing, email, and security or spam protection. Service providers receive information only as reasonably necessary to perform those services on our behalf.
Data Retention
Inquiries and related correspondence may be retained for customer communication, for our business records, and for continuity of instrument service. Work on a pipe organ often spans many years, and the record of earlier conversations, inspections, and service informs later work on the same instrument. We retain this information for as long as it remains useful for those purposes, subject to applicable law. You may ask us to delete your information as described under “Your Privacy Rights” below.
Your Privacy Rights
Depending on where you live, you may have the right to request access to the personal information we hold about you, to receive a copy of it, or to have it corrected or deleted. Residents of California and of the European Union or European Economic Area may exercise these rights under applicable law. To make a request, contact us using the details in the “Privacy Contact” section below. We may need to verify your identity before acting on a request, and we may retain certain information where the law permits or requires it.
Children’s Privacy
The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date, and continued use of the Site after a change takes effect indicates acceptance of the updated policy.
Privacy Contact
Questions about this Privacy Policy, and requests to access, correct, or delete your information, may be directed to:
Craftsman Pipe Organs LLC
Email: projects@craftsmanpipeorgans.com
Phone: 888-561-9121
Web: www.craftsmanpipeorgans.com